Certificate of good conduct in Kenya and how to apply on eCitizen

Certificate-of-good-conduct-in-Kenya-and-how-to-apply-online.jpg

Certificate of good conduct in Kenya also known as a Police Clearance Certificate is issued to Kenyans residing in the country, Kenyans residing in foreign countries, foreign citizens who are not aliens or refugees in Kenya and foreign citizens who are aliens and refugees in Kenya.

Most companies in Kenya, NGO’s and government sectors require certificate of good conduct when one is applying for employment.

Occasionally Certificate of good conduct or Police Clearance Certificate for the directors of a company has been requested when placing tenders for the supply of goods and services in Kenya.

The purpose of the good conduct certificate is to verify that the individual’s record held by the Kenyan Criminal Investigation Department (CID) is clean. This is a confirmation that the applicant has not been involved in any criminal activity in the past 6 months or served jail time.

How to apply for a Certificate of good conduct in Kenya – Police Clearance Certificate

Applying for a Certificate of good conduct in Kenya or Police Clearance Certificate is now pretty easy to get since the service is now online.

It’s important to note the Criminal Investigation Department CID headquarters in Nairobi does NOT offer the complete application service.

If you visit them to apply for the Certificate of good conduct, you will be sent to a Cyber Café or a place where you can get access to internet to apply and make payment online.

Once you have applied online and paid for it via Mpesa, you will then be required to visit the CID Hq with the printed payment confirmation for your finger print to be taken and the completion on your application.

What are the requirements of getting a certificate of good conduct?

You need to be above 18 years of age and must have a second-generation national ID and a clear photocopy of your national ID.

You also need an ecitizen account. Don’t worry if you don’t have one you can always create an account for Free. To create an ecitizen account you will need an email address which is need when making your application online. If you don’t have one you can get a free Google email address (gmail) by visiting www.gmail.com and choose Create account.

For payment ensure you have at least Ksh 1,050 on your MPESA as you will be required to pay Ksh 1,000 for the certificate of good conduct online application by MPESA.

If you are using a Cyber café to access internet for your application, also expect to pay at least Ksh 200, this includes the service charge and printing of the Payment confirmation that you will be taking back to Criminal Investigation Department CID headquarters in Nairobi.

How to apply for certificate of good conduct on eCitizen

  • Log into your eCitizen account by visiting ecitizen.go.ke, if you don’t already have an account then create an email account from google by visiting www.gmail.com.

If you already have an email address you don’t need to create one. You only need to access your email using your login user name (email) and password.

  • Now login to your newly created eCitizen account by entering Email Address or ID Number and your password.
  • Once logged in you should see the eCitizen dashboard below.
How to apply for certificate of good conduct online

How to apply for certificate of good conduct online

Once on the dashboard click on Get service Now under Directorate of Criminal Investigations

After clicking on Get service Now you should see the window below. Now click on the blue button Make Application

CID Kenya Certificate of good conduct application

CID Kenya Certificate of good conduct application

The next screen should be the Police Clearance Certificate (Good Conduct).click on it to get the extra options.

Police Clearance Certificate application page Kenya

Police Clearance Certificate application page Kenya

You are about to complete the application, now click on Police Clearance Certificate Application (Adult)

Police Clearance Certificate Application (Adult)

Police Clearance Certificate Application (Adult)

Next you need to click on Apply Now to be taken to the next page for payment of Ksh 1,050 using Mpesa.

Police Clearance Certificate Mpesa Payment

Police Clearance Certificate Mpesa Payment

On the next page you should leave open until the Mpesa payment is confirmed automatically. There after you will have a confirmation that you will print and take to the Criminal Investigation Department CID headquarters in Nairobi for your finger prints to be taken and the Certificate of good conduct or Police Clearance Certificate application to be completed.

We hope this is helpful.

 

 

69 thoughts on “Certificate of good conduct in Kenya and how to apply on eCitizen”

  1. Ronald says:

    Very helpful

    1. Ndege KevinNdege Kevin says:

      Hi Ronald,

      We are happy you found this helpful.

      Many Thanks,

      Mpesarates.com

  2. Evalyn says:

    Hi. I have applied for the Certificate of Good Conduct online. How long after I have the fingerprints job done will I have to wait? Is there an expediting option? I need mine in under one week.

  3. Ndege KevinNdege Kevin says:

    Hi Evalyn,

    Once you have applied online, you now can go immediately to the CID HQ with the print out you got after your application to get your finger print done.

    Hope this helps.

    Kevin Ndege.
    Mpesarates.com

    1. kibera says:

      How long will I have to wait after the fingerprints are done?

      1. julius k says:

        my finger prints was taken on 19th dec 2016, when will i get it because of angency

        1. Ndege KevinNdege Kevin says:

          Hi Julius,

          Once your finger prints have been taken your certificate of good conduct should take one to two weeks to be ready for you to collect.

          Hope this helps.

          Kevin Ndege.
          Mpesarates.com

      2. Ndege KevinNdege Kevin says:

        Hi Kibera,

        The certificate of good conduct in all parts of Kenya should take one to two weeks to be provided to the person who has applied, paid and had their finger print taken.

        Hope this helps.

        Kevin Ndege.
        Mpesarates.com

        1. morris says:

          can you renew good conduct online?

  4. Ossu says:

    i have not gotten my Certificate, its been three weeks now. What could be the problem?

    1. Ndege KevinNdege Kevin says:

      Hi Ossu,

      Sorry to hear off the delays in getting your Certificate of Good Conduct. Normally it should take one to two weeks for you to get it.

      Kindly check with the CID headquarters to find out the reason of delays.

      All the best.

      Hope this helps.

      Kevin Ndege.
      Mpesarates.com

  5. steve says:

    How do you make the application while residing overseas? There’s limited options from the location section in ecitizen. Cheers.

    1. Ndege KevinNdege Kevin says:

      Hi Steve,

      The procedure for applying for a Kenyan Certificate of good conduct while residing overseas are as follows.

      FOREIGN CITIZEN (Relocated to other countries) ALL AGES

      1) Must present him/herself with a certified copy of his country’s passport with documentary prove that he /she ever resided in Kenya for 6 months or more.
      2) Must pay Kshs.1000.00 or its equivalent and obtain the official receipt from our foreign mission or submit the cheque payable to Director of Criminal Investigation at Nairobi-Kenya.
      3) Must allow his/her fingerprints and palm prints to be recorded on a prescribed form at the nearest Police Station in the present country of residence.
      4) The application consisting of original payment receipt or cheque, certified copy of passport, document of prove of resident in Kenya and fingerprints must be forwarded officially with a covering letter from the official fingerprinting agency or Kenyan mission to CID Headquarters Nairobi-Kenya through post.

      Hope this helps.

      Kevin Ndege.
      Mpesarates.com

  6. Wamzy says:

    Hi, is this the same procedure for a non-Kenyan?

    1. Ndege KevinNdege Kevin says:

      Hi Wamzy,

      The procedure for applying for Certificate of good conduct in Kenya for Non-Kenyan are as follows.

      FOREIGN CITIZEN (Relocated to other countries) ALL AGES

      1) Must present him/herself with a certified copy of his country’s passport with documentary prove that he /she ever resided in Kenya for 6 months or more.
      2) Must pay Kshs.1000.00 or its equivalent and obtain the official receipt from our foreign mission or submit the cheque payable to Director of Criminal Investigation at Nairobi-Kenya.
      3) Must allow his/her fingerprints and palm prints to be recorded on a prescribed form at the nearest Police Station in the present country of residence.
      4) The application consisting of original payment receipt or cheque, certified copy of passport, document of prove of resident in Kenya and fingerprints must be forwarded officially with a covering letter from the official fingerprinting agency or Kenyan mission to CID Headquarters Nairobi-Kenya through post or runner.

      FOREIGN CITIZEN (alien in Kenya) ALL AGES

      1) Must present him/herself with original and copy of his country’s passport with documentary prove that he /she has been a resident in Kenya for 6 months or more. Document from his/her employer or training institution incase of expatriate, Valid work Permits, or Dependants passes. Students will have to produce pupils passes accompanied with relevant testimonials and/or certificate proving the completion of the course, amongst others are relevant documents.
      2) Must pay Kshs.1000.00 and obtain the official receipt from cashier at CID Headquarters Nairobi.
      3) Must allow his/her fingerprints and palm prints to be recorded on a prescribed form (C24 or P20) at the CID Headquarters Nairobi.

      FOREIGN CITIZEN (refugee in Kenya) ALL AGES

      1) Must present him/herself with original and copy of UNHCR valid mandate letters. Movement pass from transit centre or refugee camps is also mandatory. Recommendations from other government or non-governmental organizations are not accepted.
      2) Must pay Kshs.1000.00 and obtain the official receipt from cashier at CID Headquarters along Kiambu Road in Nairobi.
      3) Those in other areas should be advised to apply in Nairobi where all competent authorities are stationed to verify above documents.
      4) Must allow his/her fingerprints and palm prints to be recorded

      Hope this help.

      Kevin Ndege.
      Mpesarates.com

      1. when am trying to creat an account i get the following information.”Error! The id number has already been used”. what shd i do?

        1. Ndege KevinNdege Kevin says:

          Hi Geoffrey,

          There is a high possibility that the ID has already been sued to register on the portal.

          Kindly check with CID HQ.

          Thanks,

          Kevin N.

  7. Eunice says:

    Can i get contacts for one of the officers at the CID Headquarters? I really need immediate help

  8. Vickie Lambie says:

    Hello Kevin: I am sponsoring my husband to become a resident in Canada. He is living here now. The problem is he requires a Good Conduct/ Police Report from Kenya and he doesn’t have his second generation ID card. He lost it. I have been advised that he must go to either Nairobi or Washington DC in order to get this card, but he is not allowed to travel at this time.

    Please advise if there is anything we can do to get a police report.

    Thanks very much.

  9. JACKSON NJENGA says:

    Good conduct is good. But we need it to apply easily and with no rates
    THANKS

  10. J mbungo says:

    Just to confirm, you have indicated CID Headquarters Nairobi, how about if i reside in Msa?

  11. PAUL says:

    CAN WE PAY ONLINE FOR CERTIFICATE APPLICATION ?AND IF SO, WHATS THE ONLINE PAYING NO.

  12. eunice njeri says:

    is the procedure for renewal same as that of fresh application?

  13. Kishor says:

    I am British but have lived in Kenya a long time under work permit. When the last expired, I did not renew but applied for Permanent Residence. My Alien’s Permit was cancelled when my work permit expired. On applying for a Certificate online, I was asked to open an e account, which requires my ID, including Kenyan permit which I do not now have. Without it I cant proceed with my application!

  14. Ann says:

    Hey I applied on 12th January haven’t received it. What can u advice me.

  15. Abel Kemboi says:

    Do I have to travel to Nairobi CID HQs to offer fingerprints? It can’t be taken in our perspective counties?

  16. Nazirite says:

    And after presenting your invoice to police headquarters for finger prints, how long does ity take to be issued with the clearance certificate or good conduct certificate.

  17. Thomas says:

    Can i renew my good conduct online..

  18. salvata says:

    HOW IS THE PAYMENT BEING DONE…..IS IT THROUGH A PAYBILL NO:

  19. moureen says:

    why is it that this online service is only for citizens residing in NAIROBI?

  20. Kishor says:

    I am a British Citizen born in Kenya and have lived most my life in Kenya. I need a good conduct certificate in connection with my application for permanent residence right in Kenya. I am informed I need to submit my Alien’s Card along with finger prints and other documents. However, my Alien’s card was surrendered on expiry of my work permit which I did not renew as I am now retired., currently here as a visitor. As a visitor I am not entitled to an Alien’s Card, without it I cannot obtain a Good Conduct Certificate, without which I cannot proceed with my application for Permanent Residence! What is the solution?

  21. William G says:

    Am a Kenyan National residing in Nairobi. Can I apply for a certificate of good conduct with my passport?

    1. Jomo Njenga says:

      You cannot apply for Certificate of Good Conduct with your passport. Only your national ID.

  22. Julius kiarie kamwe says:

    Good evening?I’m writing to inquire how I can renew my Good conduct certificate though am in diaspora or can I send someone with my scanned copy to do it for me?Looking forward for further discussion on request.

  23. Erick Maina says:

    Hi guys , i got a question for you …
    Kindly tell me do Police clearance certificate expires ?
    Thanks .

    1. William G says:

      Yes, a clearance certificate is valid for one year

    2. muhubo says:

      I want to apply good conduct

  24. Erick Maina says:

    I mean when do Police clearance certificate expires ?

    1. rebecca nyanchama mayaka says:

      hallo, my name is Rebecca, I applied my good conduct on 5th April, n its now two weeks I have not gotten it kindly its argently needed somewhere will I get it today if possible?

  25. judy Mwikali kamanda says:

    hi, have registered my good conduct certificate and its now 3weeks have not got it ,for how long will it take?

  26. JAMES TAWA says:

    How do i verify the authenticity of a police clearance certificate? is the code 21546 working? how does it work?

  27. firdaus says:

    Hi.

    What happens to an application of goodconduct registered on 3rd of january and not yet gotten it is there a way of checking online if its ready?i have been at the cid office several times

  28. Neema says:

    Do i need to travel all the way to Nairobi CID headquarters for my finger print to be taken or there are other places this can be done

  29. Lilian Wayua says:

    Good morning, please where do l go to authenticate my certificate of Good Conduct?

  30. joshua says:

    is there away to know your gd conduct status by sms without visiting CID headquater incase of delay

  31. Erick says:

    On the website I have not seen Mpesa payment option. How can I pay using safaricom Mpesa?

  32. Anne Gitau says:

    good evening, I had applied for a certificate of good conduct last year June but I did not go to the CID headquarters to collect it. I am currently out of the country and I need it to apply for a visa. Is it possible to reapply online because they already have my biometric details?

  33. rebecca says:

    I took my fingerprints on 5th April and up to date I have not gotten mine and I was told to wait for three days and it is now one week and two days I agently need it today is it possible?

  34. Auma Linda says:

    hi after the finger prints have been taken, am I supposed to go back to the CID h/quarter to collect the certificate?

  35. Barbara says:

    Very helpful. Thank you!

  36. John Mutisya says:

    I applied for a good conduct 04/5/2017 and I was told by the officer to wait for two weeks,, and I will get it through online ,,when will I know it’s through

  37. cosmas says:

    i have a good conduct of 2014 is it still valid now

  38. Charly says:

    How do I apply for the certificate of good conduct while living abroad ?

  39. Carl says:

    What are the working hours at CID? Do they work on Saturdays?

  40. simon says:

    how do i activate my email account

  41. I applied for the good conduct and I was told to wait for an sms then I would download my clearance certificate. I just wanted to know when they will send the message for me to download the clearance certificate

  42. Mercy says:

    Hy need to know how to renew good conduct online plz………

  43. hello ,I have a prov with signing in my ecitizen account ,how can it get done please?

  44. Elisha says:

    Hi,
    The status of my application, for so long, indicates that its still under the processing stage.I need it urgently .Is there a way out?

  45. Zachary says:

    For those who applied for certificate of good conduct on 11/05/2017, Are they ready?

    1. Ndege KevinNdege Kevin says:

      Thanks Zachary, this is helpful.

  46. RUKIA says:

    what is a C24?

    1. Ndege KevinNdege Kevin says:

      C24 is an APPLICATION TO SHIP STORES. This form enables one to use it to request permission to ship a mentioned stores on an aircraft/vessel.

      Hope this helps.

  47. VERONICA DELIA M.W says:

    Hello, i Kindly need help,i applied for my good conduct 0n 23 May 2017 and I was told to wait for an sms then I would download my clearance certificate.Which i haven’t received yet…Why the delays? kindly advice way forward.

  48. VERONICA DELIA M.W says:

    Hello, i Kindly need help,i applied for my good conduct 0n 23 May 2017 clearance certificate.Which i haven’t received yet…Why the delays? kindly advice way forward.

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