It’s taken two years of international conference calls, eight test runs and numerous hours of Safaricom’s 320 consultants to successfully migrate the MPESA platform to its data center in Kenya.
The new platform is known as G2. The old platform, known as G1 within Safaricom, was hosted at Rackspace in Germany and was overwhelmed with issues including fiber optic outages and problems with transit providers, causing users to experience delays with the service.
Ken Okwero, the department head for products and services at Safaricom said “We are alerted immediately on any issues and are able to resolve issues instantly instead of having to report back to Germany for resolution, which previously could take up to 30 minutes,”
Hitches with G1 included delays in the processing of cancellation/refunding customers who had sent money to the wrong person using MPESA, these reversals would take an hour to complete.
Okwero added “We can effect customers’ reversals more efficiently,”
The new platform should also offer enhanced system stability due to reduced points of failure, and allow users to enjoy a wider range of products and services on the company’s MPESA Platform, he said.
Safaricom’s MPESA customers will now experience better services, as a result of the migration of the MPESA platform to Kenya.